Privacy Policy

Privacy Policy — Inabox Store (India)

Effective Date: September 11, 2025
Website: inaboxstore.com
Operator: “InABox Store” (“we”, “us”, “our”)
Scope: This policy applies to users in India and to our website, mobile experiences, and official communication channels (including email, SMS, and WhatsApp).

We respect your privacy and are committed to protecting your personal information. By using our Services, you consent to the practices described below.

1) Information We Collect

You provide: name, mobile number, email, billing/shipping address, order details, returns information, messages to support, and any content you submit (reviews, photos).
Payments: we receive payment status and limited instrument details from our payment partners (e.g., UPI, cards, net-banking, wallets). We do not store full card numbers, CVV, or UPI PINs.
Collected automatically: IP address, device/browser type, pages viewed, time spent, referral source, and cookie/pixel data.
From partners: delivery status from logistics providers; risk/fraud signals from payment gateways; analytics/marketing insights from platforms such as Google/Meta.

2) How We Use Information

  • Fulfil and deliver your orders; process payments, returns, and refunds.

  • Provide customer support and service notifications.

  • Personalize content, improve our website, and measure performance.

  • Send marketing communications (email/SMS/WhatsApp) where permitted; you can opt out anytime.

  • Detect and prevent fraud, abuse, and security incidents.

  • Comply with legal, tax, and accounting requirements.

3) Cookies & Similar Technologies

We use essential cookies for cart and checkout, and analytics/advertising pixels to understand usage and show relevant offers. You can control cookies in your browser; blocking some may affect site functionality.

4) Sharing of Information

We share information only as needed to run our business:

  • Service providers: payments, risk/fraud prevention, hosting, analytics, communications, logistics/fulfilment, and customer support.

  • Legal: to comply with law, respond to lawful requests, and enforce our terms.

  • Business changes: as part of a merger, acquisition, or asset transfer.
    We do not sell or rent your personal information.

5) Data Retention

We keep information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and applicable law.

6) Your Rights & Choices (India)

You may request access, correction, deletion, or withdrawal of consent for your personal data, and you may opt out of marketing communications at any time. Use the contact options on our website to submit requests. We will respond within reasonable timeframes required by Indian law.

7) Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a child has provided information, please contact us so we can delete it.

8) Security

We implement reasonable technical and organisational safeguards (such as HTTPS, access controls, and monitoring). No system is completely secure; we cannot guarantee absolute security.

9) International Transfers

Your information may be processed or stored outside India by our service providers. We take appropriate measures to protect your data consistent with this policy and applicable law.

10) Indian Law & Grievance Redressal

We handle personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as notified/implemented).
For concerns or grievances, please reach us via the Contact Us options on inaboxstore.com. We will acknowledge and address grievances within legally prescribed timelines.

11) Changes to This Policy

We may update this policy from time to time. The “Effective Date” above shows the latest revision. Continued use of our services after changes means you accept the updated policy.

12) Contact

For any privacy questions, data requests, or complaints, please use the Contact Us options available on inaboxstore.com.